Fee Refund Policy as Prescribed under s. 25 to 33 of O.Reg. 415/06

Fee refunds policy

24. (1) The definitions set out in subsection (2) and the provisions set out in sections 25 to 33 are prescribed as provisions that a career college is required, by section 29 of the Act, to include in its fee refund policy.

      (2) In sections 25 to 27, 

“earned fees” means the amount of all fees paid for a vocational program that is proportional to the number of instruction hours that have taken place when a withdrawal or expulsion occurs;  

“program mid-point” means the point in the progress of a vocational program where half of the scheduled hours of instruction for the program have taken place; 

“service fee” means the lesser of 20 per cent of all vocational program fees and $500.

Full refunds

25. If a student has entered into a contract with Connect International School (the “Institution”) for a vocational program, the Institution shall give a refund of all fees paid for the program in the following circumstances:

• 1. The student rescinds (cancels) the contract in writing within two days of receiving a copy of it, in accordance with section 36 of the Act.

  2. Before the student completes the program, the Institution discontinues the program or the college’s approval to provide the program is revoked by the Superintendent, but the Institution remains registered under the Act.

  3. The Institution collects any fees before receiving a certificate of registration from the Superintendent.

  4. The Institution collects any fees before the program was approved by the Superintendent.

  5. The Institution collects any fees other than a service fee before the student has entered into a contract with the Institution.

  6. The Institution expels the student in a manner or for reasons that are contrary to the Institution’s expulsion policy.

  7. The Institution does not provide an evaluation, in writing, of the student’s progress as required under section 12.

  8. The student voids the contract under subsection 18 (2) due to a statement, image or video made by the Institution that is prohibited under subsection 18 (1).

  9. The student voids the contract under section 22 because it is missing a term required under section 20.

  10. The student receives instruction from an instructor who is not qualified under section 41 for more than 10 per cent of the program’s duration.

Full refunds minus service fee

26. The Institution shall give a refund of all fees paid for a vocational program, except the service fee, in the following circumstances:

• 1. The student gives written notice to the Institution, before the program start date specified in the student’s contract with the Institution, that the student is withdrawing from the program.

  2. The student is admitted to the program on the condition that the student meet specified admission requirements before the program start date specified in the student’s contract with the Institution, and the student does not meet the requirements before that day.

  3. The student does not attend the program within the first 14 days of the program after the program start date specified in the student’s contract with the Institution and is given written notice that the contract is cancelled from the Institution within the first 45 days of the program.

  4. The Institution is notified by or on behalf of an international student before the program mid-point that the international student has not been issued a temporary resident visa as a member of the student class under the Immigration and Refugee Protection Act (Canada).

Partial refunds

27. (1) The Institution shall give a student a refund of the fees paid for a vocational program in accordance with this section if,

(a) the student withdraws from the program after the program start date specified in the student’s contract with the Institution; or

(b) the student is expelled from the program for a reason permitted under the Institution’s expulsion policy.

(2) If a student’s program is scheduled to be up to 12 months in duration, the Institution shall give a refund for the program as follows:

1. If the withdrawal or expulsion occurs before the program mid-point, the college shall give a refund equal to the amount of all fees paid, less the service fee and any earned fees.

2. If the withdrawal or expulsion occurs after the program mid-point, no refund is required for the program.

(3) If a student’s program is scheduled to be more than 12 months in duration, the Institution shall give a refund for the initial 12-month period of the program and any subsequent period as follows:

1. If the withdrawal or expulsion occurs before half of the scheduled hours of instruction have taken place for the period, the Institution shall give a refund equal to the amount of all fees paid for the period, less the service fee and any earned fees.

2. If the withdrawal or expulsion occurs after half of the scheduled hours of instruction have taken place for the period, no refund is required for that period.

3. If a period has not yet started at the time of the withdrawal or expulsion, the Institution shall give a refund of all fees paid for that period.

Refund of compulsory fees

28. (1) The Institution may only charge or collect compulsory fees in relation to a vocational program after the fees have been published by the Superintendent under subsection 43 (2).

(2) If the Institution collects a compulsory fee that has not been published by the Superintendent under subsection 43 (2), the Institution shall give a refund of the fee to the student on written request from the student.

No retention of refund

29. The Institution shall not retain any refund of fees payable to a student under sections 25 to 28 in order to recover or set-off an amount a student owes the Institution for any service or program other than a vocational program offered by the Institution.

Timing of refunds

30. A refund payable by the Institution must be issued to students within 30 days after the day a student,

(a) delivers a written notice to withdraw from the program to the Institution;

(b) is given a written notice of expulsion by the Institution; or

(c) delivers a written request for a refund to the Institution under subsection 28 (2).

Treatment of books and equipment

31. In calculating a refund under sections 25 to 29, the Institution may retain the retail cost of books or equipment that the Institution supplied to the student if the student,

(a) fails to return the books or equipment to the Institution within 10 days of the student’s withdrawal or expulsion from the program, or

(b) returns the books or equipment to the Institution within the 10-day period referred to clause (a), but fails to return it unopened or in the same state it was in when supplied. 

Notice of withdrawal for international students

32. A notice to the Institution that is provided by or on behalf of an international student or of a prospective international student and that states that the student has not been issued a temporary resident visa as a member of the student class under the Immigration and Refugee Protection Act (Canada) is deemed to be written notice to the college that a student is rescinding (cancelling) the contract under section 36 of the Act or withdrawing from the program.

Currency

33. Any refund of fees that the Institution is required to pay under the Act shall be paid in Canadian dollars.